We offer phone support when necessary, however we believe it’s more efficient to email. We decided to keep our support primarily online for a few reasons:

 

  • We can instantly view your account activity, details and other information so we can troubleshoot effectively.
  • It’s faster. We can quickly get to the bottom of your questions without putting you on hold.
  • Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. 
  • We’ve received feedback that live chat / email support is time-saving and streamlined.