We don’t offer phone support because we truly believe it wouldn’t be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:

  • We can instantly view your account activity anddetails, and other information so we can troubleshoot effectively.

  • It’s faster. We can quickly get to the bottom of your questions without putting you on hold.

  • Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. 

  • We’ve received feedback that live chat support is similar to talking on the phone, as it involves real-time conversation.