12 Panel Medical main goal is to provide our customers 100% satisfaction and products that provide solutions with solid results. We will make the effort to complete this mission and pledge to our customers but also following the procedure for returns.
RETURNING PRODUCTS TO 12 Panel Medical
HOW DO I RETURN AN ITEM?All sales are final and drug and alcohol products are non-refundable due to the nature of these products. However, products may be returned for a full refund of the cost of the item excluding freight. Products can be returned if:
- The product was shipped in our error by 12 Panel Medical
- The product was deemed defective by 12 Panel Medical after investigation.
- The product must be returned in new condition in the original packaging with all the accessories. Product that returns with damage packaging will not be accepted and returned to the buyer with a proper explanation and photos of the product.
- 12 Panel Medical now will also refund shipping charges, if the product being returned was the result of our error.