Privacy Statement
Our Commitment to Your Privacy
At Ovus Medical, your privacy is our priority. We are committed to protecting your personal information at all times. The information we collect from you is used solely to process orders and enhance your experience on our website.
We use 128-bit encrypted SSL technology to safeguard your data. While we take every reasonable step to secure your information, we cannot guarantee complete protection. However, we have implemented encrypted pages and SSL certification to help prevent unauthorized access.
Information We Collect and How We Use It
When you create an account with Ovus Medical, we may collect the following:
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Name
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Email address
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Mailing address
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Demographic details (e.g., gender, date of birth)
We do not share your data with third parties for statistical analysis or marketing. Your information is used only to process orders and communicate directly with you. It will never be sold, rented, or traded without your explicit consent.
Demographic information is used for security purposes—to verify your identity and ensure legitimate transactions.
Log Files
When you visit our website, we automatically log:
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IP address
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Browser type
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Access times
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Clickstream data
This helps us improve site performance and understand user behavior. Log data is not tied to personally identifiable information.
Site Security
All Ovus Medical employees are trained on our security policies. Access to your personal data is limited to authorized personnel. Our systems are protected by passwords, and our site is secured with 128-bit SSL encryption. Web security is reviewed monthly to ensure compliance and safety.
Updating Your Personal Information
You can update your information at any time by logging into your account:
- Click the Log In link at the top of any page.
- Enter your credentials.
- Click Edit Information to make changes.
For account deactivation, contact our Member Services via the Contact Us page.
External Links
Our website may contain links to third-party sites. Please be aware that once you leave our site, their privacy practices may differ. We encourage you to review their policies before submitting personal information.
Communications
We may occasionally contact you via:
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Email or mail (for order updates or promotional offers)
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Administrative messages (e.g., order issues, policy updates)
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Review invitations after a purchase
You will not receive promotional content in administrative emails.
Legal Disclosure
We may disclose personal information if legally required to do so, such as complying with a court order or legal process.
Address Standardization
To ensure accurate delivery, we may supplement your address with standardized postal information. This helps reduce shipping issues and improve fulfillment.
Contests
Occasionally, we may run contests. Participation may require logging in with your ID and password. Winners may choose to have their first name and state displayed on the website. We never share winners’ personal information without consent.
Use of Cookies
Cookies are small data files stored by your browser. We may use session cookies to enhance your experience and analyze aggregate site data. If cookies are disabled, you may need to log in manually each visit.
Your Feedback is Welcome
We value your feedback. If you have questions or suggestions regarding our privacy policy, contact us at bh@ovusmedical.com.
Statement on Forensic Use Products
You acknowledge that Forensic Use Only products are intended for use in drug abuse testing for law enforcement or related agencies.
Authorized users include:
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Police departments
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Courts
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Prisons/jails
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Probation and parole offices
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Correctional facilities
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Certified forensic labs
Products that fall under this category include tests for:
Fentanyl (FEN), Synthetic Marijuana (K2), Ketamine (KET), LSD, Methaqualone (MQL), Bath Salts (MDPV), Kratom, Tianeptine (ZAZA), Xylazine, Psilocybin (mushrooms), Alcohol (ALC), Cotinine (COT), Ethyl Glucuronide (ETG), and other specialized substances.
These are clearly marked on the relevant product pages. If you are unsure whether a test is designated for forensic use only, please email us at bh@ovusmedical.com.
Affiliate Program
For terms and conditions related to our Affiliate Program, please see:
Ovus Medical Affiliate Terms and Conditions
RETURN POLICY
Ovus Medical’s primary goal is to provide our customers with 100% satisfaction and products that offer solutions with solid results.
And we firmly believe trust is the foundation of every relationship.
So, when you buy from Ovus Medical, we will do everything in our power to make every customer that trusts our brand happy with their products. If you have any issues with our product or services, we are always ready and willing to resolve them.
RETURNING PRODUCTS TO OVUS MEDICAL
All sales are final due to the nature of these products.
However, products may be returned for a total refund of the cost of the item, excluding shipping under certain circumstances.
Products may be returned if:
The product was shipped in error by Ovus Medical
The product was declared defective by Ovus Medical after investigation.
Note: If a product has a missing part, we will either mail
the missing part or replace the product.
If one of the above conditions is the case for returning a product, then:
- All products must be returned in new and original condition and the original packaging with all the accessories. The product that returns with damaged packaging will not be accepted and returned to the buyer with a proper explanation and photos of the product.
- Ovus Medical will also refund shipping charges if the product being returned was the result of our error.
The product should be returned within 5 days of receipt, along with a copy of the original invoice. Ovus Medical will use the tracking report provided by the shipper, and no international returns are allowed. Once the returned product has been received, and once the credit or refund is issued, an email confirmation will be sent. A product cannot be refunded that has been misused, or procedures for the test confirmation (gc / ms or lc / ms) have not effectuated in the case of drug tests. In this event, all manufacturer’s warranties will automatically terminate.
Shipping Policy
When Will Your Order Ship?
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Orders placed before 3:30 PM EST (Monday–Friday) will ship the same day.
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Orders placed after 3:30 PM EST or on weekends/holidays will ship the next business day.
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No orders are shipped on Saturdays, Sundays, or federal holidays.
When Will You Receive Your Order?
Estimated delivery times vary by carrier and service level. Below are general guidelines:
FedEx
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Overnight Shipping:
Delivered the next business day for orders placed before 3:00 PM EST.
Orders placed on Fridays will be delivered on Monday.
Holidays are not counted as business days. -
2nd Day & 3rd Day Shipping:
Guaranteed delivery within the selected timeframe, but only on business days (no weekend or holiday deliveries).
Start counting from the day after you receive your tracking number.
Example: An order placed before 2:00 PM EST on Monday with 2nd Day Shipping will arrive Wednesday. If placed after 2:00 PM, it will arrive Thursday. -
FedEx Ground:
Delivery time depends on your location relative to our warehouse in Boynton Beach, Florida. Delivery usually takes 1–5 business days.
Understanding FedEx Shipping
FedEx uses a “Hub Network” of 25+ distribution centers located near major U.S. cities. Here’s how it works:
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Packages enter a hub, where the destination address is scanned into the system.
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From there, they are routed to trucks bound for the appropriate destination hub or local delivery.
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Ground service delivers within 1–5 business days in the continental U.S.
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Home Delivery (also via ground) typically takes 1–7 business days and includes tracking via the FedEx website or Delivery Manager.
Call us: 1-800-821-9241
BH@OvusMedical.com
JS@OvusMedical.com
Hours Monday – Friday 9 am-5 pm EST