Ovus Medical’s primary goal is to provide our customers with 100% satisfaction and products that offer solutions with solid results.

If you have any issues with our product or services, we are always ready and willing to resolve them.


Products may be returned for a total refund of the cost of the item, minus shipping, under certain circumstances.

Products may be returned if:

1. The product was shipped in error by Ovus Medical.

2. The product was declared defective by Ovus Medical
after investigation.

Note: If a product has a missing part, we will either mail
the missing part or replace the product.

3. All products must be returned in new and original condition and the original packaging with all the accessories. Products that are returned with damaged packaging will not be accepted.

4. Ovus Medical will refund shipping charges if the product being returned was the result of our error.

5. The product should be returned within 5 days of receipt, along with a copy of the original invoice. Ovus Medical will use the tracking report provided by the shipper.

6. International returns are not allowed.

Once the returned product has been received, and once the credit or refund is issued, an email confirmation will be sent. A product cannot be refunded that has been misused, or procedures for the test confirmation (gc / ms or lc / ms) have not effectuated in the case of drug tests. In this event, all manufacturer’s warranties will automatically terminate.


When will your order ship?

  • All orders placed before 3PM EST ship the same day Monday – Friday
  • No orders ship on Saturdays, Sundays or Holidays.

When will you receive your order?

Below are the shipping guidelines from UPS and USPS.

  • UPS OVERNIGHT is delivered the next business day, if your order is placed before 3:00PM EST. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.
  • UPS 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you receive your tracking number. Thus, a 2nd DAY order placed before 2:00PM EST on a Monday is delivered on Wed, but orders received after 2:00PM EST would be delivered on Thurs.
  • UPS GROUND delivery times are based on your proximity to West Palm Beach, Florida and might vary based on your location.


How does UPS work?

At the point when an individual conveys a package to the UPS, a standardized tag is connected to the bundle. The representatives stacking the packages onto a truck or plane all have standardized tag scanners, as do all UPS drivers. Those taking care of the bundle just need to filter it to see where it originated from and where it is going. At the point when a bundle is checked, the data in regards to the package’s area is quickly refreshed on the UPS site. This is the motivation behind why an individual can see the bit by bit movement of where their bundle is right now.

On the off chance that the bundle is being sent under 200 miles from the sender, at that point it is sent by truck. On the off chance that the separation the bundle must travel is in excess of 200 miles, it is sent via plane. Each time the bundle is stacked or emptied, it is filtered.

Bundles that are shipped via plane are generally naturally sent to Worldport, the UPS arranging office in Kentucky. Laborers in this office just handle the bundle on more than one occasion; the remainder of the time, the bundle is followed by a machine. Sorters sort bundles as per size and shape and guarantee that the standardized identification on some random bundle is confronting upwards. Scanners over the transport lines are then ready to sort the bundles as per goal.


At Ovus Medical, your privacy is our priority. We are committed to protecting your privacy at all times. The information we collect about you when you become a member is used to process your orders and to provide a safer and more personalized experience on our website. Our site uses a 128 bit encrypted SSL to increase the security of our customer’s information. However, we at Ovus Medical do not guarantee complete security on stored information, however, we have installed and applied our encrypted pages and installed our SSL certificate to prevent stolen information.

How Do We Use the Information We Collect?
When you become an Ovus Medical member, we ask you to fill out a form that requests your name, address, and e-mail address as well as some demographic information such as gender and date of birth.
Ovus Medical will NOT share data with trusted partners to help us perform statistical analysis.
Your name and address information are used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented, or traded to others for purposes other than order fulfillment direct correspondence from Ovus Medical. 

Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact, you are paying with your credit cards and not someone using your stolen credit cards.

Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Site Security
All www.OvusMedical.com employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL.

Correcting/Updating Your Personal Information
After becoming an Ovus Medical subscriber you may correct/update your personal information by clicking on the ‘Log In’ link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the ‘Log In’ section, or the ‘Contact Us‘ section.

Links To Other Sites
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the www.OvusMedical.com site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

From time to time we may send out email or direct mail messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes. Administrative e-mails will not contain promotional materials. 

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.

Periodically, contests are run on our site. Sometimes contests are sponsored by our customers. To enter these contests you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner. Winners names are NEVER shared with our customers without their consent.

Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer’s a hard drive which identifies you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy – or anything else you might want to talk about. You can reach us via email at [email protected]

Read Ovus Medical Affiliate Terms and Conditions for Affiliate Program.

Call us: 1-800-821-9241
[email protected]
[email protected]
Hours Monday – Friday 9 am-5 pm EST