Our Return Policy At Ovus Medical, your privacy is our priority. We are committed to protecting your privacy at all times. The information we collect about you when you become a member is used to process your orders and to provide a safer and more personalized experience on our website. Our site uses a 128 bit encrypted SSL to increase the security of our customer’s information. However, we at Ovus Medical do not guarantee complete security on stored information, however, we have installed and applied our encrypted pages and installed our SSL certificate to prevent stolen information.
How Do We Use the Information We Collect?
When you become an Ovus Medical member, we ask you to fill out a form that requests your name, address, and e-mail address as well as some demographic information such as gender and date of birth.
Ovus Medical will NOT share data with trusted partners to help us perform statistical analysis.
Your name and address information are used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented, or traded to others for purposes other than order fulfillment direct correspondence from Ovus Medical.
Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact, you are paying with your credit cards and not someone using your stolen credit cards.
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
All www.OvusMedical.com employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL.
Correcting/Updating Your Personal Information
After becoming an Ovus Medical subscriber you may correct/update your personal information by clicking on the ‘Log In’ link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the ‘Log In’ section, or the ‘Contact Us‘ section.
Links To Other Sites
From time to time we may send out email or direct mail messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes. Administrative e-mails will not contain promotional materials. 4) customers automatically consent to receive an invitation to review via email.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.
Periodically, contests are run on our site. Sometimes contests are sponsored by our customers. To enter these contests you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner. Winners names are NEVER shared with our customers without their consent.
Cookies are pieces of information that your browser stores on your computer’s a hard drive which identifies you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.
Your Feedback is Always Welcome
Read Ovus Medical Affiliate Terms and Conditions for Affiliate Program.
Ovus Medical’s primary goal is to provide our customers with 100% satisfaction and products that offer solutions with solid results. If you have any issues with our products or services, we are here to resolve them. Products may be returned for a total refund of the cost of the item, minus shipping, under certain circumstances.
Products may be returned if:
1. Ovus Medical shipped the product in error.
2. The product was declared defective by Ovus Medical after an investigation.
3. All products must be returned with all accessories in new and original condition in their original packaging. Products that are returned with damaged packaging will not be accepted.
4. Ovus Medical will refund shipping charges if the returned product results from our error.
5. The product should be returned within 5 days of receipt, along with a copy of the original invoice. Ovus Medical will use the tracking report provided by the shipper.
6. International returns are not allowed.
An email confirmation will be sent once the returned product has been received and the credit or refund is issued. A product that has been misused cannot be refunded, and procedures for test confirmation (GC/MS or LC/MS) in the case of drug tests cannot be carried out. In this event, all manufacturer’s warranties will automatically terminate.
When will your order ship?
- All orders placed before 3:30 PM EST ship the same day Monday – Friday
- No orders ship on Saturdays, Sundays or Holidays.
When will you receive your order?
Below are the shipping guidelines from FedEx and USPS.
- FedEx OVERNIGHT is delivered the next business day, if your order is placed before 3:00PM EST. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.
- FedEx 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you receive your tracking number. Thus, a 2nd DAY order placed before 2:00PM EST on a Monday is delivered on Wed, but orders received after 2:00PM EST would be delivered on Thurs.
FedEx GROUND delivery times are based on your proximity to West Palm Beach, Florida and might vary based on your location.
HOWEVER PLEASE NOTE: DUE TO THE PANDEMIC, UPS AND USPS ARE NOT GUARANTEEING SHIPPING OR EXPEDITED SHIPPING TIMES.
How does FedEx work?
The FedEx “Hub Network” is a system of 25 distribution centers located in or near major cities. All packages designated for ground shipment go through one. When a package enters the hub, the shipping address is scanned and entered into the FedEx system. The package eventually reaches a truck heading to one or more destination hubs. Packages scheduled for local service go straight to a delivery vehicle. The delivery time is one to five days in the continental United States.
Although FedEx ground delivery is a business service, FedEx also offers Home Delivery services via ground transportation within one to seven business days. Either service allows you to track the packages through the FedEx website or with Delivery Manager software that can be downloaded and used in your own logistics system.
FedEx Ground is headquartered in Pittsburgh. Throughout its network, it has about 95,000 employees and distributes about 7.5 million packages daily. FedEx is constantly upgrading and expanding its FedEx Ground distribution centers and hubs to create more efficiencies in shipping. Throughout its entire network of hubs and distribution centers, more than 10 million packages get shipped each night.
Call us: 1-800-821-9241
Hours Monday – Friday 9 am-5 pm EST