Additional information

Testing Instructions

All our products ship on the same day if ordered Monday – Friday by 3:00 pm EST

✅ Keep the drug test cup, samples, and controls at 59-78 degrees.
Remove the cup from the sealed pouch and use it immediately.

✅ Have the donor sign and date the cup label.
The donor puts urine in the drug testing cup and caps it. Start the timer now.

✅ Operator checks cap tightness.

✅ Remove the peel-off label.

✅ Check the temperature strip label 4-5 minutes after specimen collection. The green color band will appear to indicate the temperature of the urine specimen. Adulterated specimens should be 90-100 degrees F (32-38 degrees C).

✅ Colored bands in test strip results reflect drug test results. Read the result in 5 minutes. Test results after 8 minutes are invalid.

✅ To confirm positive results, send the cup and urine sample intact to a toxicology lab for confirmation.

COLLECT
Remove the urine drug test cup from the sealed pouch as soon as possible and use it. Have donor provide urine sample.

WAIT
Verify the temperature of the specimen after 2-4 minutes by examining where the green band emerges. On the relevant temperature line, a green band will emerge.

READ
When you’re ready to read the results, remove the label. The results of the tests should be read within 5 minutes. After 8 minutes, do not interpret the result, as they are invalid.

How To Interpret Test Strip Results:

Positive
Only one colored band appears in the control region ©.
No apparent colored band appears in the test region (T)

Negative
Two colored bands appear on the membrane.
One band appears in the control regions ©, and another in the test region(T).

Invalid
Any result without a control band at the specified read time must be disregarded.
Retest the procedure. If the problem persists, discontinue using the kit and contact your local distributor.

Cut-Off

Delivery & Shipping

• USPS and FED EX Ground & Expedited Services are subject to delays due to labor challenges.
• FED EX will not deliver to PO Boxes, and there are No Saturday or Sunday deliveries.
• FED EX OVERNIGHT is delivered the next ‘business day’, only if your order is placed before 3:00PM EST.
• FRIDAY OVERNIGHT orders are delivered on Monday and do not include holidays.

Why does my tracking info still say "Label Created, but not yet in the system"?

If you ordered through USPS, your label may not appear in their system for up to three days after they receive the package. The same thing can happen with FED Ex orders, despite the fact that they almost always appear in their system the night before they are dispatched. Please contact us if you have any queries about the progress of your order, and we will look into it.

Am I guaranteed to receive "Next Day Air" the next day?

FED EX uses 'business' days (Monday-Friday) for making air deliveries, so you'll get your package the next 'business' day after it's been shipped. Orders placed after 3:00 p.m. EST are not shipped the same day, therefore Next Day orders placed after 3:00 p.m. will be shipped the next business day.

Why can’t I check the tracking of my package?

Within one business day of placing your order, you will receive an email with your tracking number. It's possible that you didn't receive this email because it was entered improperly, forwarded to your spam folder, or was blocked. If you have not received this email, please contact us by phone or email and we will gladly update you on the progress of your shipment.

I placed an order but I no longer need It. Can I return it and get a refund?

Returns for unused items are accepted as long as they are placed within 30 days of the purchase date. If the shipping is free at the time of order, we will incur a cost for each order that is dispatched, and you will be repaid the value of your order once we receive the returned goods, minus the shipping costs.

Instruction Video

Product Insert

MULTI-PANEL DRUG TEST PRODUCT INSERT

Drugs Tested

En español

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